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1. Watch & Listen
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2. Watch & Learn
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3. Language Practice
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4. Pronunciation Practice
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5. Grammar Explanation
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6. Video Transcript
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Writing Task
Useful sentences for phone calls
– How can I help ?
– I’d like to speak to …
– Can you hold for a moment please ? (= wait)
– Hang on a second. (= hold on)
– I’d like to leave a message for …
– Sorry I missed your call.
– Can you ring back later please ? (= phone later)