Precious: Good afternoon. How can I help you?
Paul: Erm … I’ve just missed my plane!
Precious: Oh. Where are you heading?
Paul: Munich.
Precious: Oh that was the 4:30 with DAM AIR. Isn’t it ?
Paul: The..erm..yes. Yes, it was.
Precious: OK.
Paul: When is the next one ?
Precious: The next plane is at 8:15. Boarding starts at 7:30.
Paul: 8:15 … OK, can I get on that plane?
Precious: Well, can I see your ticket please ?
Paul: Yes.
Precious: Thank you. Oh, sorry, this ticket is valid for DAM AIR only. For 8:15, the next flight is different, you’ll have to get a new ticket.
Paul: And how much will that cost?
Precious: Well, since you’re a regular flyer with DAM AIR, we just have to change this ticket for a new one and you pay the difference, which is £100.
Paul: Ah… Is there any other way I can do it ? What time is the DAM AIR flight ?
Precious: The DAM AIR flight is actually tomorrow morning, I’m sorry…
Paul: OK, I’ll take the flight that leaves tonight. What gate does it leave from?
Precious: Oh great, it leaves at Gate 26, Terminal 2. You can use our lounge facilities while you wait also.
Paul: Thank you very much.
Precious: Yeah…Can I have your credit card please ?
Paul: Yes. Here you go.
Precious: Thank you.
Paul: Please prepare an invoice too.
Precious: No problem Sir.