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1. Watch & Listen
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2. Watch & Learn
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3. Language Practice
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4. Pronunciation Practice
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5. Grammar Explanation
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6. Video Transcript
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Writing Task
Useful sentences if you have a problem with a product
– It shrank in the washing machine.
– The colour faded. (= discoloured)
– It’s the wrong size / brand / colour.
– It is damaged.
– It’s torn. (= the fabric has broken.)
– It has stretched. (= the material has gotten bigger / looser.)
– Can I have a refund ?
– Can I exchange the product ?
– Can you repair the product ?
– Can you give me compensation ?