Lauren  : Star Tech Enterprise, good morning, how may I help you?
Melissa: Oh hi Lauren, this is Melissa, Melissa Housey from Mitcom, is Andrew there ?
Lauren: Let me see if he is here. I’m sorry but Paul is in a meeting at the moment. Can I take a message ?
Melissa : Oh no, it’s alright, I can wait, I’ll call back this afternoon. Bye bye.
Lauren : Bye.
….
Melissa : Mitcom offices.
Andrew : Hello, I’d like to speak to Melissa please. This is Andrew Walker.
Melissa : Oh, hi Andrew, this is Melissa. Thanks for calling me back.
Andrew : No problem, I’m sorry I missed your call this morning. Lauren told me you phoned.
Melissa : Yes, but it wasn’t urgent! I just wanted to know if you were available for lunch tomorrow?
Andrew : Let me check my diary…  tomorrow? That works for me. Shall we say 12.00 at the Plaza?
Melissa : I have a meeting that ends at 12, so 12.30 is better, is that ok ?
Andrew : OK, fine, 12.30 at the Plaza, see you tomorrow then!
Melissa  : Bye, bye!
Andrew : Bye!